Frequently Asked Questions

We have a rigorous recruitment process that includes skills assessments, interviews, and background checks. Once hired, our virtual assistants receive ongoing training and are regularly evaluated to ensure they maintain high standards of performance and professionalism.

Yes, we offer flexible plans that cater to your specific needs. Whether you need assistance for just a few hours a week or full-time support, we can customize a package that works for you.

We take data security and confidentiality very seriously. All of our virtual assistants sign non-disclosure agreements (NDAs), and we use secure communication tools to protect your sensitive information. Additionally, we follow industry best practices for data protection.

Communication with your virtual assistant can be done via email, instant messaging platforms like Slack or Microsoft Teams, video calls, or phone, depending on your preference. We ensure that communication is seamless and responsive to meet your needs.

Your satisfaction is our top priority. If you’re not satisfied with your virtual assistant, we will work with you to address your concerns. If necessary, we can assign a new virtual assistant who better matches your requirements at no additional cost.

We take the time to understand your specific needs, preferences, and the skills required for the tasks you want to delegate. Based on this information, we match you with a virtual assistant whose skills and experience align with your needs. You will also have the opportunity to interview the virtual assistant before starting the engagement.

Yes, we offer support for one-time projects as well as ongoing work. Whether you need help with a specific task or a long-term partnership, we can provide the right level of support.

Our virtual assistants are located in various time zones, allowing us to provide coverage that aligns with your working hours. We can assign a virtual assistant who works within your preferred time zone to ensure real-time communication and productivity

Getting started is easy! Simply contact us to discuss your needs, and we’ll help you choose the right service plan. After we understand your requirements, we’ll match you with a virtual assistant, and you can start working together as soon as you’re ready.

Payments are through Remitly and on weekly/bi-weekly basis, depending on your preference.

Many of our virtual assistants can accommodate requests outside of regular business hours, depending on the agreement and time zone differences. We recommend discussing your specific needs with us so we can ensure proper coverage.